1. Information We Collect
We may collect the following types of information:
- Personal Information You Provide: When you book a tour or contact us, you provide us with personal information such as your name, email address, phone number, and mailing address.
- Booking and Payment Information: Our tour bookings are processed through a secure third-party service (FareHarbor). While we receive your booking details (name, tour date, contact info), we do not store your full credit card or payment information on our servers. Your payment data is handled directly by our payment processor, which complies with necessary security standards.
- Information Collected Automatically: When you visit our Website, we automatically collect certain information about your device, including your IP address, browser type, and how you navigate our site (e.g., pages visited). This is done through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To process your tour bookings, send booking confirmations and reminders, and manage your reservation.
- To Communicate With You: To respond to your inquiries via our contact form or email, and to provide customer support.
- To Improve Our Website: To analyze how visitors use our site, allowing us to improve its functionality, content, and user experience.
- For Marketing: With your consent, we may send you emails about special offers, new tours, or other information we think you might find interesting. You can opt-out of these communications at any time.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following ways:
- With Third-Party Service Providers: We share information with trusted third parties who perform services on our behalf, such as our booking and payment processor (FareHarbor) and analytics provider (Google Analytics).
- For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no internet transmission is ever 100% secure, and we cannot guarantee its absolute security.
5. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information.
